Privacy Policy
How we collect, use, and protect your personal information
Last updated: February 15, 2026
Important Notice
This Privacy Policy explains how iNeedUnlock collects, uses, and protects your personal information when you use our services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support.
Personal Information
- • Name and contact information
- • Email address and phone number
- • Billing and shipping addresses
- • Payment information (processed securely)
- • Account credentials and preferences
Device Information
- • Device IMEI numbers
- • Device model and carrier information
- • Serial numbers and device identifiers
- • Service history and preferences
- • Technical specifications
Automatically Collected Information
We automatically collect certain information when you visit our website or use our services:
- • IP address and location data
- • Browser type and version
- • Device type and operating system
- • Pages visited and time spent
- • Referring website information
- • Cookies and tracking technologies
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, and to communicate with you.
Service Provision
Process orders and provide device unlock services
Customer Support
Respond to inquiries and provide technical support
Communication
Send service updates and important notifications
Security
Protect against fraud and unauthorized access
Analytics
Analyze usage patterns and improve services
Legal Compliance
Comply with applicable laws and regulations
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except as described in this policy.
We Do NOT Share
- • Personal information with advertisers
- • Device information with third parties
- • Contact details for marketing purposes
- • Payment information (processed securely by payment processors)
Service Providers
We may share information with trusted third-party service providers who assist us in:
- • Payment processing
- • Email delivery services
- • Customer support tools
- • Analytics and monitoring
Legal Requirements
We may disclose information when required by law or to:
- • Comply with legal obligations
- • Protect our rights and property
- • Ensure user safety
- • Prevent fraud or abuse
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
SSL Encryption
All data transmission is encrypted using industry-standard SSL/TLS protocols
Secure Storage
Personal data is stored in secure, encrypted databases with restricted access
Access Control
Strict access controls and regular security audits protect your information
Your Rights and Choices
You have certain rights regarding your personal information. You can exercise these rights by contacting us.
Access
Request access to your personal information
Correction
Request correction of inaccurate information
Deletion
Request deletion of your personal information
Restriction
Request restriction of processing
Portability
Request data portability in a structured format
Objection
Object to processing of your personal information
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
Types of Cookies We Use
Essential Cookies
- • Session management
- • User authentication
- • Security features
Analytics Cookies
- • Website performance
- • User behavior analysis
- • Service improvement
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy.
Account Information
Retained until account deletion or 3 years of inactivity
Order Records
Retained for 7 years for legal and accounting purposes
Device Information
Retained until service completion plus 1 year
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place.
Transfer Safeguards
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions by relevant authorities
- • Appropriate technical and organizational measures
- • Regular security assessments and audits
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
Notification of Changes
- • Email notification for significant changes
- • Website notice for minor updates
- • Updated "Last modified" date
- • Continued use constitutes acceptance of changes
Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact us:
Address
10 Dover Road
West Witton, DL8 3YZ
United Kingdom